Admin Demo
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What is considered new information in a dispute?
New information for a dispute with Chime includes details or documentation not previously shared, such as corrected dispute form data, additional context about the transaction, proof of purchase, d...
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What kinds of transactions can I dispute?
You can dispute most transaction types in your Chime app. However, Chime doesn’t accept disputes for certain transaction types, including those related to certain Chime features. These include: Bil...
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When I file a dispute, what information should I include?
This is really important information that needs to be in most of the articles published.List of Details:Part 1Part 2Part 3Documentation helps us investigate disputes. If you can, please include the...
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Can I reactivate my card after reporting it lost or stolen?
If you report your card as lost or stolen, neither you nor our support team can reactivate the card. This helps keep your money secure. Until your new card arrives, you can make purchases and pay b...
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How do I stop recurring payments from my debit or Credit Builder card?
If you authorized a merchant to charge your account for a recurring payment and would like to stop future charges, you can request a stop payment. For card transactions, a stop payment lasts for 60...
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Why did my transaction get declined?
This is really important information that needs to be in most of the articles published.List of Details: Part 1 Part 2 Part 3 Here are some possible reasons why your transaction declined: Card isn'...