When I file a dispute, what information should I include?

This is really important information that needs to be in most of the articles published.

List of Details:

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• Part 3

Documentation helps us investigate disputes. If you can, please include the following:

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    • Receipts or invoices
    • Information about delivery and shipping
    • Confirmation email(s)
    • Tracking number(s)
    • Any conversations you've had with the merchant about the order(s)
    • Photos of the defective or damaged merchandise
    • Description of the item on the merchant's website, with a link to the page
    • Evidence that the price you paid differs from the listed price
    • Requests to cancel or stop the transaction in writing

When filing a dispute:

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    • We'll deactivate your card if it was lost, stolen, or used for unauthorized transactions.
    • It might be quicker to contact the merchant that made the charge if the issue involves merchandise or service.
    • You should change your password.
    • You should turn off card transactions in the app under Profile > Account management.